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Watsoo helped us bring order to a very complex Salesforce environment. Our organisation had grown across multiple clouds and had become difficult to manage. Their team simplified the architecture, improved deployment discipline, and gave us a setup that feels stable and future-ready.
Our biggest challenge was disconnected systems. Data was scattered, and reporting was slow. Watsoo designed an API-led integration using MuleSoft that finally connected everything. Today, our teams work from a single interface and processing time has reduced significantly.
We were cautious about using AI in citizen services, especially around compliance and data control. Watsoo implemented Agentforce with strong governance in place. The results were immediate - faster responses, better accuracy, and complete confidence in security.
Our data lived in silos for years. Watsoo brought it together in Salesforce Data Cloud and made it usable. For the first time, we have a clear, unified view of customers and operations. Their understanding of data models and transformations is impressive.
Health Cloud is not easy to get right, especially with regulatory requirements. Watsoo understood our needs from day one. The workflows they designed were accurate, secure, and practical for real hospital operations.
We hired Salesforce frontend developers through Watsoo, and the experience was excellent. They turned complex business logic into a clean, fast, and mobile-friendly interface that our field teams enjoy using every day.
We were losing deals because the quoting and approval process was taking too long. Watsoo brought in Salesforce CPQ and designed it to be in line with the complexity level of our pricing without going overboard. Now, deal turnaround is quicker, we've become less error-prone, and our sales team is confident in every proposal.
When various business divisions required access to confidential customer information, governance naturally became a critical issue. Watsoo significantly fortified our Salesforce security framework by introducing role hierarchies, permission sets, audit controls, and compliance-ready structures. We are currently functioning with much more control and transparency.
Our campaigns did not really have any form of targeting, and the customers' experience was quite generic. Watsoo guided us in revamping our Marketing Cloud configuration through automated journeys, segmentation, and behavioural triggers. There was an instant improvement in engagement rates, and marketing finally seems to be linked with revenue.
Customer support was facing a lot of difficulties with manual case routing and varying resolution times. Watsoo streamlined our Service Cloud deployment with intelligent queues, automation, and knowledge workflows. Our representatives work faster, the customers are more satisfied, and the overall service metrics have risen significantly.
